Privacy Policy
Last Updated: August 9, 2026
At Scoopy Surprise, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with us through our social media and other communication channels.
Information We Collect
When you use our website, contact us, or place an order, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Order details
- Payment-related information
- Messages or inquiries you send to us
- Social media username or profile information when you contact us through platforms such as Facebook or Instagram
How We Use Your Information
We may use the information we collect to:
- Process and confirm your orders
- Arrange product delivery
- Communicate with you regarding your order
- Provide customer support
- Respond to questions, complaints, or inquiries
- Verify payment information
- Improve our products, services, and website
- Prevent fraudulent or unauthorized transactions
- Send promotional or marketing communications where permitted
- Measure the effectiveness of our advertising and marketing campaigns
Order and Delivery Information
To complete your order, we may need to share necessary information such as your name, phone number, delivery address, and order details with courier or delivery service providers.
These third parties receive only the information reasonably necessary to provide their services.
Payment Information
Payments may be processed through third-party payment providers, banks, mobile financial services, or other payment platforms.
Scoopy Surprise does not intentionally store your complete debit or credit card information on our website unless explicitly stated otherwise.
Payment providers may process your information according to their own privacy policies and terms.
Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand website traffic, remember preferences, and support analytics or advertising.
You may be able to disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Advertising and Analytics
We may use third-party services, including social media and advertising platforms, to understand website activity and measure the performance of our advertisements. These services may use cookies, pixels, or similar technologies according to their own privacy policies.
How We Share Your Information
We do not sell or rent your personal information. We may share necessary information with trusted third parties where required to operate our business, including:
- Courier and delivery companies
- Payment service providers
- Website hosting providers
- Analytics providers
- Advertising and social media platforms
- Customer support or communication services
- Government or legal authorities where required by applicable law
Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
Data Retention
We may retain customer and order information for as long as reasonably necessary to:
- Fulfil orders
- Maintain transaction records
- Provide customer support
- Resolve disputes
- Prevent fraud
- Meet accounting, tax, legal, or regulatory requirements
Your Choices and Rights
You may contact us if you would like to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information, where applicable
- Withdraw consent for certain uses of your information
- Stop receiving promotional communications from us
Marketing Communications
If you receive promotional messages from Scoopy Surprise, you may ask us to stop sending them at any time.
Transactional communications relating to an existing order, payment, delivery, refund, or customer service request may still be sent when necessary.
Third-Party Links
Our website may contain links to third-party websites or services, including Facebook, Instagram, WhatsApp, payment providers, or delivery services. Scoopy Surprise is not responsible for the privacy practices or content of third-party websites or platforms.
Children's Privacy
Our services are not intended to knowingly collect unnecessary personal information from children. If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, or applicable requirements. Any updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Scoopy Surprise
Email: officialscoopysurprise@gmail.com
WhatsApp: +8801334961548
Bangladesh