Shipping Policy

Thank you for shopping with Scoopy Surprise. This Shipping Policy explains how we process, dispatch, and deliver your orders.

By placing an order with us, you agree to the shipping terms described below.

1. Shipping Coverage

Scoopy Surprise delivers orders throughout Bangladesh through third-party courier services, subject to courier service availability in the customer's location.

Some remote or restricted locations may require additional delivery time or may not be serviceable by our courier partners.

2. Order Confirmation

An order will be prepared for shipping only after it has been successfully confirmed according to our order confirmation process.

Customers may be required to pay the applicable delivery charge or the full order amount in advance before an order is confirmed.

3. Order Processing

Once your order has been confirmed, we will prepare and package your Scoopy Surprise order before handing it over to our courier partner.

Processing time may vary depending on order volume, product availability, promotional campaigns, holidays, or other operational circumstances.

4. Estimated Delivery Time

Delivery times may vary depending on your location and the courier service handling your parcel.

Any estimated delivery time communicated by us is an estimate only and cannot be guaranteed.

Delivery may occasionally take longer because of courier delays, weather conditions, public holidays, transportation disruptions, high order volumes, or circumstances outside our reasonable control.

5. Delivery Charges

Delivery charges may vary depending on the customer's location, courier service, parcel size, or current delivery rates.

The applicable delivery charge will be communicated during the order confirmation process.

If a free delivery promotion is available, the conditions of that particular promotion will apply.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order. This may include:

• Full name
• Active phone number
• Complete delivery address
• District, area, or other necessary location details

Incorrect or incomplete information may result in delayed or unsuccessful delivery.

7. Courier Communication

Once your parcel is handed over to the courier, the courier service may contact you using the phone number provided with your order.

Please keep your phone available and respond to courier calls or messages when your parcel is out for delivery.

8. Failed Delivery

A delivery may fail if the customer cannot be contacted, refuses to receive the parcel, provides an incorrect address, or is unavailable after reasonable delivery attempts by the courier.

If a parcel is returned to us because of a failed delivery caused by incorrect customer information or customer unavailability, additional delivery charges may apply if the order is shipped again.

9. Changes to Delivery Address

If you need to change your delivery address, please contact us as soon as possible before your parcel is dispatched.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

10. Damaged Parcels

If your parcel arrives visibly damaged, please inspect it carefully and contact us as soon as possible.

We may request clear photographs or an unboxing video showing the parcel and affected products so that we can review the issue.

11. Missing or Incorrect Products

If you believe a product is missing from your order or you have received an incorrect product, please contact Scoopy Surprise according to the conditions stated in our Refund Policy.

Please remember that Scoopy Surprise is a surprise scoop-based business. The exact products received may vary and are not guaranteed to match products shown in previous orders, photos, videos, or promotional content.

12. Shipping Delays

While we aim to have orders delivered as smoothly as possible, some delays may occur after a parcel has been handed over to the courier.

Scoopy Surprise is not responsible for delays caused solely by courier operations, natural events, transportation disruptions, strikes, government restrictions, or other circumstances outside our reasonable control.

13. Returned Parcels

If a parcel is returned to Scoopy Surprise by the courier, please contact us if you would like to discuss reshipping the order.

Additional shipping charges may be required before a returned parcel can be sent again.

14. Contact Us

If you have any questions about your shipment or delivery, please contact Scoopy Surprise through the official contact information provided on our website.