Refund Policy

Thank you for shopping with us! We are committed to providing high-quality products.
Please review our policy carefully before making a purchase.

  1. Order Cancellations:

    • If you wish to cancel your order, you may do so within 24 hours of placing it by contacting us via email at officialscoopysurprise@gmail.com

    • You can also knock us at our whatsapp +8801334961548

    • Cancellations made after 24 hours will not be accepted.

  2. Returns and Exchanges:

    • Due to the unique characteristics of our products, we are unable to accept returns or exchanges once the order has been processed.
    • We strongly encourage you to double-check your order before completing your purchase.

  1. Damaged or Defective Items:

    • If you receive a damaged or defective product, please take a photo or video of the item and the packaging at the time of opening.

    • Send the image and video along with your order details to officialscoopysurprise@gmail.com within 24 hours of receiving the product.

    • We will review the issue and assist you with a replacement or refund if applicable.

By completing your purchase, you agree to these terms.
If you have any questions, feel free to reach out!

If you have any questions or need assistance, feel free to reach out to us at officialscoopysurprise@gmail.com . We will reply within 36 hours.