Terms of Service

Welcome to Scoopy Surprise. By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Scoopy Surprise

Scoopy Surprise offers surprise scoop-based products where the products you receive depend on your selected scoop category and the products picked through the scoop process.

Because of the surprise nature of our service, the exact products inside an order may vary.

2. Orders

By placing an order with Scoopy Surprise, you agree to provide accurate information, including your name, phone number, delivery address, and any other information required to process your order.

We reserve the right to cancel or refuse an order if the information provided is incomplete, incorrect, suspicious, or if we are unable to fulfill the order.

3. Surprise Scoop System

Scoopy Surprise operates using a surprise scoop concept. Customers purchase a scoop category rather than specific individual products unless clearly stated otherwise.

Products shown in our photos, videos, advertisements, social media posts, or previous customer orders are examples only. Purchasing a scoop does not guarantee that you will receive the exact products shown.

Products received will depend on the scoop selection and available stock.

4. Categories, Prices and Availability

Our scoop categories, prices, product quantities, offers, and availability may change from time to time.

The price displayed on our website or communicated through our official channels when your order is confirmed will apply to your purchase.

Delivery charges may apply separately unless a free delivery offer or another promotion is clearly mentioned.

5. Payment and Order Confirmation

Depending on the available order confirmation method, customers may confirm an order by paying:

1. The applicable delivery charge in advance.
2. The full order amount in advance.

An order will be considered confirmed only after the required payment and order information have been successfully received.

6. Delivery

Orders are delivered through third-party courier services. Delivery times are estimates and may vary depending on your location, courier operations, holidays, weather, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

7. Receiving Your Order

Please inspect your parcel after receiving it. If there is a problem with your order, such as a damaged, incorrect, or missing product, contact us according to the requirements stated in our Refund Policy.

We may request photographs or an unboxing video to verify an issue before providing a resolution.

8. Returns, Refunds and Replacements

Returns, refunds, cancellations, and replacements are governed by our Refund Policy.

Due to the surprise nature of our scoop system, receiving products different from those shown in promotional photos, videos, or previous orders is not by itself considered a valid reason for a refund or replacement.

9. Product Variations

Products included in our scoops depend on available inventory. We may add, remove, or replace products from our available collection.

Product colors, designs, packaging, and other minor details may also vary depending on availability.

10. Promotions and Offers

Discounts, free delivery campaigns, giveaways, and other promotional offers may have their own terms, conditions, and validity periods.

We reserve the right to modify or discontinue promotional offers when necessary.

11. Website and Content

Our logo, branding, graphics, photographs, product descriptions, designs, and other original content belong to Scoopy Surprise or are used with permission.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our permission.

12. Acceptable Use

You must not misuse our website, submit fraudulent orders, attempt unauthorized access, impersonate another person, interfere with website functionality, or use our services for unlawful purposes.

13. Third-Party Services

Our website may contain links to third-party services such as Instagram, Facebook, WhatsApp, payment providers, and courier services.

These services operate independently and may have their own terms and privacy policies. Scoopy Surprise is not responsible for the operation or content of third-party platforms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Scoopy Surprise will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control or the operation of third-party services.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

15. Privacy

Personal information provided when using our website or placing an order is handled according to our Privacy Policy.

16. Changes to These Terms

We may update these Terms of Service when our services, business practices, or legal requirements change.

The latest version will be published on this page with an updated revision date.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact Scoopy Surprise through the official contact information provided on our website.